Delivery Costs & Times
We aim to deliver all orders between 2-7 working days.
UK Mainland Delivery Cost
£3.99 for orders below £150 and £20 for orders over £150
If you have any questions contact us on Live Chat or via tlc@mokee.eu and we will be pleased to help out.
We are an extremely friendly company and are known for our excellent customer service. All our customer service staff is based in the UK.
Returns
If you changed your mind and would like to return the order or its part, follow these steps:
1. Contact us via tlc@mokee.eu and confirm your order number along with the products that you would like to return. If possible, share your reasons for the return, so we will be able to improve our products or service.
2. If you change your mind, you can return your order within 30 days after it being shipped subject to the below,
-We will not refund the original shipping cost
-We offer free returns (minus the shipping cost) for orders shipped to the UK Mainland and with the value below below 15kgs in weight, subject to one free return per order. The subsequent returns shall not be eligible for free returns and there would be a return charge of £10 per return.
To be eligible for a refund all items are to be received by our warehouse in new, unused, not previously assembled items in their original packaging.
Once we receive the items in good condition we shall process your refund after deducting the original shipping costs
-If your order included a free promotional gift, you are obliged to return the free gift as well;
3. Please, note, the teething rails have been designed to fit mostly moKee cots. We can't guarantee the teething rail will fit the cots by other brands;
4. We will provide a return label or book the collection;
5.If the order has been delivered to another country other than the United Kingdom, you are obliged to cover the cost of return to the warehouse. We will provide the details of the return address once you contact us;
6.You can return part or all of the order;
7.If you return the products within 30 days of shipment, we will refund the amount to your original payment method. The delivery fees are not returned;
8.Once we receive the return, we will check it, and if everything is satisfactory, we will process the refund/credit within 7 business days.
We are an extremely friendly company and are known for our excellent customer service. All our customer service staff is based in the UK.
